18Cash Privacy Policy – We Keep Your Data Safe

1. Introduction

Welcome to 18Cash, Malaysia's leading online gaming platform. This Privacy Policy explains how 18Cash collect, use, disclose, and protect your personal information when you use our services at https://18cash.my.

We understand that privacy matters deeply to users in Malaysia. That is why we take every measure to ensure that the information you share with us is handled responsibly, transparently, and securely. By using the 18Cash website or services, you agree to the collection and use of information as described in this Privacy Policy.

This 18Cash Privacy Policy applies to all users who register an account, make a deposit, withdraw funds, or simply browse our website. If you do not agree with any terms in this policy, please discontinue use of our services.

2. Information We Collect

18Cash collects various types of information to help us deliver the best possible service to users in Malaysia. This information falls into two main categories:

a) Information You Provide Directly:

• Full name as shown on your identification card (MyKad)
• Your active email address
• A registered Malaysian mobile number
• Date of birth for age verification purposes (18 years and above)
• Malaysian residential address
• Local bank account details (Maybank, CIMB, Public Bank, RHB, etc.) for deposit and withdrawal purposes
• A copy of your identification document for KYC (Know Your Customer) verification

b) Automatically Collected Information:

• Your IP address and geographic location
• Web browser type and device used
• Pages visited and time spent on each page
• Transaction history and gaming activity within the 18Cash platform
• Cookies and similar tracking technology data

3. How We Use Your Information

Personal data collected by 18Cash is used solely for legitimate and transparent purposes. We will never sell or rent your data to any third party. The following outlines how your data is used:

• Account management: Registering new accounts, verifying your identity, and processing logins securely.
• Financial processing: Handles deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX (Maybank2u, CIMB Clicks), and withdrawals to your local bank account.
• Platform security: Detecting and preventing fraud, money laundering, and unauthorised access to your account.
• Customer support: Resolving complaints, responding to enquiries, and assisting you with any technical issues.
• Marketing communications: Sending promotional offers, bonuses, and service updates — only if you have given your consent.
• Legal compliance: Fulfilling obligations under Malaysian law, including PDPA 2010, and cooperating with authorities when required.
• Product improvements: Analyses usage patterns to improve your gaming experience on 18Cash, including slots, Live Casino, virtual sports, and table games.

4. Disclosure of Information to Third Parties

18Cash takes data sharing seriously. We will only disclose your personal information under the following circumstances:

• Payment service providers: Registered and approved payment gateways including FPX, DuitNow, and local digital wallets (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay) to process your transactions.
• Game software provider: A licensed gaming company supplying slots, Live Casino, and table games to the 18Cash platform.
• Regulatory authorities: Malaysian government agencies, law enforcement, or courts where required by law or court order.
• Analytics providers: A web analytics service that helps us understand site usage patterns — all data is processed anonymously.
• Business partners: In the event of a business restructuring, merger, or acquisition, your information may be transferred to the new entity, provided the same privacy policy standards are upheld.

We have never sold, and will never sell, your personal data to advertisers, data brokers, or any third party for commercial purposes. This is 18Cash's promise to every user in Malaysia.

5. Use of Cookies

18Cash uses cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies are small text files stored on your device when you visit our site.

• Essential Cookies: Required for core website functions such as login, session security, and cart management.
• Performance Cookies: Collects information on how you use our website for improvement purposes — data is gathered anonymously.
• Functional Cookies: Saves your preferences such as language, region, and display settings for a more personalised experience.
• Marketing Cookies: Used to display ads relevant to your interests — only activated with your consent.

You can manage or delete cookies at any time through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the 18Cash website.

6. Your Rights Under PDPA

As a user in Malaysia, you have rights protected under the Personal Data Protection Act 2010 (PDPA). 18Cash is committed to making it easy for you to exercise these rights:

• Right of Access: You may request a copy of all personal information we hold about you at any time.
• Right to Rectification: If your information is inaccurate or outdated, you may request an immediate correction.
• Right to Withdraw Consent: You may withdraw your consent to the processing of your data at any time, without affecting any processing that has already taken place.
• Right to Erasure: You may request the deletion of your personal data, subject to our legal obligations to retain certain records.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You may request that your data be transferred in a machine-readable format.

To exercise any of the above rights, please contact our privacy team by email at support@18cash.my. We will process your request within 14 working days.

7. Data Security

Protecting your personal data is 18Cash's primary responsibility. We implement multiple layers of technical and operational safeguards to keep your information secure at all times:

• 256-bit SSL/TLS encryption for all data communications between users and servers
• Advanced firewall and intrusion detection system (IDS) implementation
• Strict internal access controls — only authorised personnel may access sensitive data
• Regular security audits by independent third parties
• Automated data backups and a comprehensive disaster recovery plan
• Mandatory cybersecurity training for all 18Cash staff

While we take all reasonable precautions, no security system is entirely foolproof. In the event of a data breach affecting your information, we will notify you and the relevant authorities within the timeframe required by Malaysian law.

8. Privacy Policy Updates

18Cash reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. You will be notified of any material changes through:

• Notifications within your 18Cash account
• Email sent to the address registered with your account
• A clear notice on the homepage at https://18cash.my

The effective date of the latest Privacy Policy will be displayed at the bottom of this page. Your continued use of 18Cash services after any changes are published constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy page periodically to stay informed about how we protect your personal information.